Licensing Problems via BlackBerry App World

Posted on January 22, 2010 in Copy2Contact For BlackBerry. 0 Comments

Some customers who have purchased Copy2Contact through BlackBerry App World have been experiencing problems getting their license codes or installing the app on a new device. We’ve spent hundreds of hours walking customers through App World to try to resolve the issue and digging through our records to uncover any missed details, all to no avail.

Until now, App World support has been silent on the issue, referring customers back to us for a problem we can’t resolve… we don’t have access to App World’s back-end!

But we recently got a response from App World support that we’d like to share here. We’ll continue to try to work with RIM to get a resolution to this.

Hello Nicholas,

I apologize for the problems you have been having with your application.  We are aware of the Licensing problems currently in App World, and our development team is working on a fix which we hope will be available shortly.

At this time the only workaround is to have users try to re-log into My World.  This will not resolve the problem in all cases but it may provide some assistance to some users:
-open App World and navigate to My World
-click on the menu key and select “Log In”
-enter PayPal credentials used to purchase the application

Sincerely,

Ryan
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com

Hello Nicholas,

I apologize for the problems you have been having with your application.  We are aware of the Licensing problems currently in App World, and our development team is working on a fix which we hope will be available shortly. 

At this time the only workaround is to have users try to re-log into My World.  This will not resolve the problem in all cases but it may provide some assistance to some users:
-open App World and navigate to My World
-click on the menu key and select "Log In"
-enter PayPal credentials used to purchase the application

Sincerely,

Ryan
BlackBerry Customer Support
Research In Motion Limited
Tel:
 NA Toll Free: 1-877-255-2377
 UK Toll Free: 0808 100 7466
 Europe: +44 1753 558400
 Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com

Copy2Contact Web Service API Now Available

Posted on January 10, 2010 in News/Announcements. 0 Comments

The power of Copy2Contact Technology can now be quickly and easily integrated into any web or pc-based application via our Web Service API!

Add Copy2Contact to contact and calendar forms to simplify data entry. Copy2Contact allows the user to paste all freeform info into one field, rather than tediously copy-and-pasting field-by-field. Copy2Contact will fill out the form automatically, and simplified data entry means decreased bounce rates, improved data accuracy, and fewer errors.

The Copy2Contact API also includes auto-capitalization and phone number formatting options for contacts, improving data quality and uniformity.

Several account plans are offered, including a free “Basic” account that has all the features of an enterprise account at no charge.

  • Instant signup for free developer accounts.
  • Configurable to any form or database.
  • Many developer-friendly settings and features.
  • REST, XML, JSON, and SOAP supported.

Read more about the Copy2Contact API and get a free developer account to try it out for yourself!

Internet Explorer Issue on Vista and Win 7 Fixed

Posted on December 21, 2009 in C2C For PC Knowledgebase. 0 Comments

When Windows Vista came out with a radically different security model, all software vendors had to step up to the plate to make their applications compatible with Vista’s new idiosyncrasies. Windows 7 is now out and that model is here to stay.

We worked very hard to sort out all the nuances of the new OS, but one issue remained for people who use Copy2Contact to capture data from a web page viewed inside Internet Explorer. Inexplicably, the shortcut key configured to activate Copy2Contact simply didn’t work from within IE, though it works everywhere else. A real nuisance.

The problem was traced to a new “Protected Mode” in Internet Explorer 7 and later that, in simple terms, prevents IE from communicating with other applications. The shortcut key, when pressed inside IE, falls into the protected category and is blocked without any notification. Since this mode is on by default, most users are subject to it.

For a while now we’ve been advising people to simply turn off protected mode, but we recently found a work-around for the issue and built it into version 2.11.3 of Copy2Contact, which you can download here.

The work-around is seamless and IE users will have no further trouble when capturing data in Protected Mode.

Copy2Contact Add-in for Outlook

Posted on November 20, 2009 in C2C For PC Knowledgebase. 0 Comments

If you use Copy2Contact with Outlook, a separate component is installed called the Copy2Contact Add-in, which actually works inside Outlook to provide some additional features to the Copy2Contact program itself.

One feature is that the Copy2Contact Add-in allows Copy2Contact to “guess” the email address of a contact if you’ve captured text from an incoming email inside Outlook. If the text you highlighted does not include an email address, Copy2Contact can get the sender of the email message from Outlook via the Add-in and offer it to you as an option.

Another feature provided by the Add-in is a special menu on each Outlook item window with some extra options, such as “Copy As Text”. See Reverse Copy2Contact for more info.

Outlook, however, is notoriously idiosyncratic when it comes to Add-ins, and it can seemingly randomly decide to disable an add-in and even report that the add-in has caused Outlook to crash. If the add-in is disabled by Outlook, the features it provides will all of a sudden not be available.

If you find that features provided by the Copy2Contact Add-in have stopped working, you can re-enable the add-in inside Outlook. You can also disable the add-in if Outlook insists that it is causing a problem.

Outlook 2000-2003: Open Outlook and go to “Tools”, then “Options”, then the “Other” tab, then “Advanced Options”, then “COM Addins”. Check (or uncheck) the “Copy2Contact add-in” option and then click OK. Close Outlook, close and re-open Copy2Contact.

Outlook 2007: Go to “Tools”, then “Trust Center” and click on the “Add-ins” section. Click on the “Copy2Contact add-in” and then click on the Go button towards the bottom. The “COM Add-ins” page will open and you can check (or uncheck) the “Copy2Contact add-in” there.

If Outlook keeps disabling the add-in, another option is to download and re-install Copy2Contact, which should restore the add-in as well. Download here.

Open Outlook and go to “Tools”, then “Options”, then the “Other” tab, then “Advanced Options”, then “COM Addins”. Uncheck the “Anagram add-in” option and then click OK. Close Outlook, close and re-open Anagram.

In Outlook 2007, go to “Tools”, then “Trust Center” and click on the “Add-ins” section. Click on the “Anagram add-in” and then click on the Go button towards the bottom. The “COM Add-ins” page will open and you can uncheck the “Anagram add-in” there.

Grab an address sent by 411 directory assistance

Posted on November 19, 2009 in Copy2Contact For BlackBerry. 0 Comments

As more and more people use mobile phones, services are adapting. Even 411 directory assistance has changed… now most 411 services offer the option of sending you the address and phone number of the person or company you looked up via SMS text message!

One of the coolest ways people are using Copy2Contact is by sending themselves the results of a 411 lookup via text message, and then grabbing it with Copy2Contact right into their address book.

Google 411Google 411

Never misplace contact info again!

All major providers offer this capability after they’ve located the address and phone number you’re looking for, including the popular free GOOG-411 service (1-800-GOOG-411).

Capitalization and phone formatting preferences

Posted on November 18, 2009 in Copy2Contact For BlackBerry. 2 Comments

For those who want to have all their contacts neatly organized, Copy2Contact For BlackBerry includes preferences for automatically formatting phone numbers and capitalizing addresses.

Phone prefsCapitalization prefs

You can access Copy2Contact’s preferences by choosing “Preferences” from the menu inside the application.

Grab an appointment from an SMS message

Posted on November 18, 2009 in Copy2Contact For BlackBerry. 0 Comments

We’re always coordinating with friends and co-workers via SMS (text) messages when on-the-go.

SMSWith Copy2Contact, you don’t have to take time out to go back and forth to your calendar to enter appointment details. Just highlight the appointment you want to grab and activate Copy2Contact!

SMSSMS

Just choose “Save Event” from the menu and it’s on your calendar instantly!

Grab a contact from web mobile search results

Posted on November 17, 2009 in Copy2Contact For BlackBerry. 0 Comments

When you’re searching for contact info on-the-go, what do you do once you’ve found what you’re looking for?

Web results

Until now you had to get out the good old-fashioned pencil and paper and write it down, or if you’re really thinking, copy and paste into a new memo.

But contact info belongs in the address book, where it can be stored to be looked up when needed, used to place a call, or located on Google Maps.

Highlight the contact information in the results and use Copy2Contact to create a new contact record!

Web resultsWeb results

Grab contact info from an email

Posted on November 17, 2009 in Copy2Contact For BlackBerry. 0 Comments

The most common way to use Copy2Contact is to grab contact information that is in an email message you received on your BlackBerry.

EmailEmail

Entering all this contact info by hand is just too time-consuming, but if you need to have the info at your fingertips, Copy2Contact can put it into your address book all at once!

Just highlight the contact info, copy it, and choose “Copy2Contact” from the menu:

EmailEmail

Copy2Contact scans the highlighted contact and creates a new contact. Just review and save!

EmailEmail

Anagram is now Copy2Contact

Posted on November 2, 2009 in News/Announcements. 0 Comments

There has been lots going on lately behind the scenes, but not much activity on the blog or twitter. People have been asking checking in and I’m sure a lot more have been wondering.

Well the big news is that we’ve re-branded Anagram as Copy2Contact. Same great software, same features, different name. I think this change will be a great starting point for many more enhancements to come.

Copy2Contact Logo

The other big news is that Copy2Contact for BlackBerry has finally been taken out of beta and released as version 1.0. So far response has been great. You can get more info and install a free 14-day trial here: copy2contact.com/bb

Keep a look out for more upcoming news as we work through the mountains of stuff that piled up during the re-launch.