Starting a few days ago, Windows 8 users seem to be getting a notice that their Copy2Contact Extension for Google Chrome has crashed. We’re not sure what’s causing this and why it’s only Windows 8 users, but it may be related to the fact that NPAPI (a technology that the Copy2Contact extension relies upon) will soon no longer be supported by Google Chrome.
We’ve been able to reproduce the problem on our Windows 8 machines here but have not been able to sort out why it’s happening. Bummer.
Fortunately, we’ve been working on a replacement extension that will work with Chrome after NPAPI is gone and there’s no time like the present to try it out. It seems to be immune to the crash issue so we’re releasing it to users having the crash problem for testing.
Here’s how to install the replacement test extension:
- First, download the new Copy2Contact Chrome extension. Right click the following link and save it to your desktop:
- Now go to your desktop and double click the C2C_1.3.0 zip file that you saved to open it.
- Drag the C2C 1.3.0 folder from the zip file to your desktop.
- Now open Chrome and click “Menu > More tools > Extensions” to open the extensions list.
- Click the trash can icon next to the Copy2Contact for Salesforce.com Extension and confirm removal
- Now click the “Developer mode” checkbox in the upper right to enable developer mode
- Now click the “Load unpacked extension…” button at the top of the screen
- In the “Browse For Folder” window, find the “C2C 1.3.0″ folder on your desktop and click it and then click OK.
- You should now see the Copy2Contact for Salesforce.com Extension 1.3.0 installed in your Extensions page in Chrome.
You’ll also need to install the Chrome Helper application:
- Download the new Chrome Helper application by right clicking the following link and saving to your desktop:
- Close all open Chrome windows before proceeding with the next step.
- Go to your desktop and double click the c2c_chrome_helper_v1.0.0_installer file.
- At this point you may get a message saying “Windows protected your PC”.
If you get this message, click “More info” and then “Run anyway“.
- Accept all the installation prompts to install the Chrome Helper app.
- Now open Chrome again. You may get a message saying “Disable developer mode extensions”.
If so, click “Cancel“. Developer mode extensions must be enabled for this extension to work.
You should now be able to capture to Salesforce.com with Copy2Contact! Try the following contact info:
West End Realty
1278 W. 34th St. Suite 3
New York, NY 12123
(917) 545-5414 (ofc)
(917) 230-1244 (cell)
As of Google Chrome version 42, users of Copy2Contact for Salesforce.com are seeing the “Oops! Chrome wasn’t up and running” message over and over when they use Copy2Contact.
It looks like Google is removing the NPAPI plugin functionality from Chrome that Copy2Contact relies on to do its thing. Starting with Chrome version 42, NPAPI is disabled by default. For now, you can re-enable it but we’re looking for a workaround for a future release.
Re-enable NPAPI functionality by entering the following in the Chrome browser URL bar:
Then click “Enable” under the “Enable NPAPI” heading (the first entry).
Completely close all Chrome windows and then restart your computer to be sure changes take effect.
This error can happen for a number of reasons:
- After highlighting some text, you accidentally clicked somewhere else before invoking Copy2Contact, causing a new window to be activated and the one with the text of interest to be deactivated. Copy2Contact works on the currently active (foreground) window.
This is easy to do if you access Copy2Contact via its icon in the system tray and you miss clicking the icon and click somewhere else by accident. You’ll need to reactivate the window with the highlighted text before trying again. It’s best to access Copy2Contact using a shortcut key instead of this menu.
- The “Force Copy” option is turned off in Copy2Contact’s Preferences and you are not using Control-c-c as your shortcut key. Turn on “Force Copy” to make Copy2Contact tell the foreground window to copy any highlighted text to the clipboard where Copy2Contact can access it.
- Another application is blocking the copy-and-paste operation. Copy2Contact relies on Windows’ built-in copy-and-paste functionality, but some applications may block this indiscriminately for “security” reasons. Try grabbing text from another application like Notepad to make sure you’ve got the process correct.
The safest bet is to use the global shortcut key Control-c-c to activate Copy2Contact. Set this in your Target Apps preferences for the application you’d like to capture to (e.g. Outlook). This shortcut key is the most reliable because in most applications, pressing Control-c copies whatever text is highlighted to the clipboard where Copy2Contact can access it. The second press of the ‘c’ key tells Copy2Contact that there is text waiting for it. Note that you must not lift the Control key between quick presses of the ‘c’ key.
If you frequently grab contact information from email signatures, you may have noticed that people often don’t include their email address since it’s already in the header of the message. However, when you grab the signature block, Copy2Contact can’t see the email address since it can’t be highlighted at the same time.
For users of Microsoft Outlook and BlackBerry, however, Copy2Contact is smart… when it detects that no email address was found in the captured text, it guesses that the email address is the same as the sender of the message and alerts you!