I’ve been in touch with our contact at Jigsaw and she acknowledges that something is going on but so far has been unable to get any more information. One of her messages is quoted below.

On behalf of Anagram Technologies, I apologize that this feature is not currently available. We are doing everything we can to restore this but unfortunately our hands are tied as we rely on Jigsaw to provide the connection into their service.

Good Morning Nicholas,

I apologize for the difficulties we’ve been having. I’ve forwarded the issue to both Product and Engineering. I will let you know as soon as I have more information. I really appreciate how patient you have been through all of the issues

Please feel free to give out my email address to anyone with complaints and I would be happy to discuss with them.

Best Regards,
Heidi Rex
hrex@jigsaw.com

UPDATE 3/9/2012:

Jigsaw, now data.com, has a new Director of Technology Partnerships, who responded to our most recent inquiry. He said they have decided to discontinue the Copy2Contact integration and will be removing their internal web pages that refer to it. He apologized for the confusion this has caused.

We’re hoping that data.com will integrate Copy2Contact directly into their user interface using our API or Web Widget so that this functionality can be restored for everyone who was using it. Let them know!

Thanks to your great ideas, Copy2Contact for Google Apps 2.0 is almost here!

We’ve got a beta release ready for just a few select testers (sorry, not publicly available right now), so please leave a comment here if you’d like to participate. Details on the new features are below.

Also, if you submitted comments or questions in response to our survey, we’ve addressed many of them below. Read on!

Duplicate Checking and Updating Is Here! (this feature is included in the beta)

Ever want to add contact details from someone’s signature using Copy2Contact, but already have their email address in your contacts? Copy2Contact would normally create a duplicate contact in that case, but not any more! Now you can update existing contacts with Duplicate Checking (in beta now).

Multiple Contact Groups (this feature is included in the beta)

Copy2Contact now includes the ability to add a new contact to more than one group at one time. No more going back to update contact groups after saving.

User Preferences (this feature is included in the beta)

• Default address, email, and phone types – Now you can tell Copy2Contact to make untagged phone numbers go to “Work” instead of “Home”.
• User interface settings – Configure how the enter key works, whether to view an event after saving, and clearing the paste box.
• Capitalization settings – Choose how Copy2Contact capitalizes scanned data
• Phone/email formatting – Choose how Copy2Contact formats phone numbers and email addresses

Other Requested Features: (not included in the beta release)

Auto-detection of contacts and appointments in emails – This feature is planned when Google Contextual Gadgets allow automatic scanning of the entire email body. Hopefully Google will release this feature soon!

Add a global shortcut key like the Copy2Contact desktop program – Unfortunately, due to limitations in the security model of modern web browsers, this is not possible. You’ll have to copy and paste contact info. We are considering an integration with the desktop app or even a browser extension that would add this functionality.

Grab email address from message if not in signature – The Copy2Contact desktop program does this with Outlook and it’s a great feature. We’re planning to add this to the future Google Contextual Gadget.

Lastly, please feel free to leave comments here if you think we missed something! And don’t forget to leave a comment if you’d like to be a beta tester.

So, since we aim to resolve all problems quickly and efficiently, here are some tips on how to get a quick solution to an inquiry:

Do’s:

• First and foremost: Check our Support areas and this blog for answers. Chances are, we’ve seen your problem before and the solution is simple!
• Provide a detailed description of the actions you are taking (keystrokes, options chosen, etc). This is critical so we can try to duplicate the issue.
• Describe the results you’re expecting. This helps us understand what you’re looking to do, and provides context for the actions you’re taking.
• Describe the results you’re getting instead. Include any error messages and especially error codes.

Don’ts:

• Don’t just say “it’s not working”. Detail is critical to getting your problem resolved.
• Don’t generalize error messages. They are carefully written to provide Customer Support specific information about what went wrong.

Again, it’s all about detail! We want to get your problem resolved as much as you do.

This is particularly a problem when they first install the software and try to unlock. The unlock code is displayed in the browser screen and the user must copy it to the clipboard and then choose the menu option. Nothing happens, Copy2Contact remains locked or in trial mode, and they cannot use the software at all.

After lots of digging, we’ve finally found other vendors who are having the same issue, and RIM has confirmed it to be a bug in OS 6.

You can see the thread on RIM’s support forum here:

http://supportforums.blackberry.com/rim/board/message?board.id=java_dev&message.id=129999#M129999

Solution: The problem only happens when you are in the browser, so the very much not obvious solution is to copy the code and then exit the browser before choosing the Copy2Contact menu option. This will unlock the product successfully.

And in the holiday spirit, we’ve put together a special discount offer to help with the pocketbook:

Get 10% off Copy2Contact Personal, or 20% off Copy2Contact PRO when you purchase before January 1, 2011.

Just use the coupon code HOLIDAY-10 at checkout. Click here to purchase now. (iPhone users: Go to www.copy2contact.com on your Mac or PC and click Purchase)

And to give Copy2Contact as a gift, click the link in your order receipt that will allow you to send a special gift email. Buy one for all your friends!

Sorry, we don’t have holiday offers on Copy2Contact for BlackBerry or iPhone.

But until recently, there’s been no copy and paste capability from within most applications, including email. Unbelievable for a modern smartphone!

Well the recent versions of the Android OS have made copy and paste more accessible, and that means we’ve started working on Copy2Contact for Android.

All the proof-of-concept work has been done and we’ll be releasing a beta version soon. We’re hoping to sign up a few beta testers who are interested in giving feedback in exchange for a first look at how it works.

Please click here to sign up if you’d like to participate, or if you wish to receive news on Copy2Contact for Android.

1. After highlighting some text, you accidentally clicked somewhere else before invoking Copy2Contact, causing a new window to be activated and the one with the text of interest to be deactivated. Copy2Contact works on the currently active (foreground) window.

   This is easy to do if you access Copy2Contact via its icon in the system tray and you miss clicking the icon and click somewhere else by accident. You’ll need to reactivate the window with the highlighted text before trying again. It’s best to access Copy2Contact using a shortcut key instead of this menu.

2. The “Force Copy” option is turned off in Copy2Contact’s Preferences and you are not using Control-c-c as your shortcut key. Turn on “Force Copy” to make Copy2Contact tell the foreground window to copy any highlighted text to the clipboard where Copy2Contact can access it.
3. Another application is blocking the copy-and-paste operation. Copy2Contact relies on Windows’ built-in copy-and-paste functionality, but some applications may block this indiscriminately for “security” reasons. Try grabbing text from another application like Notepad to make sure you’ve got the process correct.

Best Choice:
The safest bet is to use the global shortcut key Control-c-c to activate Copy2Contact. Set this in your Target Apps preferences for the application you’d like to capture to (e.g. Outlook). This shortcut key is the most reliable because in most applications, pressing Control-c copies whatever text is highlighted to the clipboard where Copy2Contact can access it. The second press of the ‘c’ key tells Copy2Contact that there is text waiting for it. Note that you must not lift the Control key between quick presses of the ‘c’ key.

Existing Copy2Contact Personal customers: Everyone gets a free upgrade to Copy2Contact PRO to assure that you have the same feature set you’ve always enjoyed. Thanks for your continued support!

New customers will now have the choice of using Copy2Contact Personal, a no-frills edition that gets the job done instantly and efficiently, and Copy2Contact PRO, an enhanced edition with all customization and formatting options available.

Copy2Contact PRO has the following features not available in Copy2Contact Personal:

• Auto-capitalization
• Auto-formatting of phone numbers
• Outlook folder and template selection
• Outlook Business Contact Manager support
• Palm category selection
• Configurable universal hotkey
• Share your settings

In addition, we’re planning some great new features in the future that will only be available in Copy2Contact PRO. Keep a look out!

Be sure to get full details on our Copy2Contact for Outlook product page.

Here’s the news on the Official Google Enterprise Blog, or go right to the Copy2Contact marketplace listing now to add it to your Google Apps domain.

Here’s the official homepage with more details: http://www.copy2contact.com/c2c-google/

And the Copy2Contact for Google Apps press release.

Please note that Copy2Contact only works with Gmail and Calendar accounts that are linked to a Google Apps domain. It does not work with standard Gmail accounts.

Best of all, it’s free for a limited time (through Q4 2010). Check it out!

For users of Microsoft Outlook and BlackBerry, however, Copy2Contact is smart… when it detects that no email address was found in the captured text, it guesses that the email address is the same as the sender of the message and alerts you!