Now that BlackBerry OS 6 is officially out on the new Torch device, customers have been writing in with a problem: Choosing the Copy2Contact menu option when in the browser does nothing. No error message, no alert, nada.
This is particularly a problem when they first install the software and try to unlock. The unlock code is displayed in the browser screen and the user must copy it to the clipboard and then choose the menu option. Nothing happens, Copy2Contact remains locked or in trial mode, and they cannot use the software at all.
After lots of digging, we’ve finally found other vendors who are having the same issue, and RIM has confirmed it to be a bug in OS 6.
You can see the thread on RIM’s support forum here:
Solution: The problem only happens when you are in the browser, so the very much not obvious solution is to copy the code and then exit the browser before choosing the Copy2Contact menu option. This will unlock the product successfully.
If you frequently grab contact information from email signatures, you may have noticed that people often don’t include their email address since it’s already in the header of the message. However, when you grab the signature block, Copy2Contact can’t see the email address since it can’t be highlighted at the same time.
For users of Microsoft Outlook and BlackBerry, however, Copy2Contact is smart… when it detects that no email address was found in the captured text, it guesses that the email address is the same as the sender of the message and alerts you!
Some customers who have purchased Copy2Contact through BlackBerry App World have been experiencing problems getting their license codes or installing the app on a new device. We’ve spent hundreds of hours walking customers through App World to try to resolve the issue and digging through our records to uncover any missed details, all to no avail.
Until now, App World support has been silent on the issue, referring customers back to us for a problem we can’t resolve… we don’t have access to App World’s back-end!
But we recently got a response from App World support that we’d like to share here. We’ll continue to try to work with RIM to get a resolution to this.
I apologize for the problems you have been having with your application. We are aware of the Licensing problems currently in App World, and our development team is working on a fix which we hope will be available shortly.
At this time the only workaround is to have users try to re-log into My World. This will not resolve the problem in all cases but it may provide some assistance to some users:
-open App World and navigate to My World
-click on the menu key and select “Log In”
-enter PayPal credentials used to purchase the application
BlackBerry Customer Support
Research In Motion Limited
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
As more and more people use mobile phones, services are adapting. Even 411 directory assistance has changed… now most 411 services offer the option of sending you the address and phone number of the person or company you looked up via SMS text message!
One of the coolest ways people are using Copy2Contact is by sending themselves the results of a 411 lookup via text message, and then grabbing it with Copy2Contact right into their address book.
Never misplace contact info again!
All major providers offer this capability after they’ve located the address and phone number you’re looking for, including the popular free GOOG-411 service (1-800-GOOG-411).