Tag Archive for 'BlackBerry'

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Anagram for BlackBerry is Storm-friendly

Posted on May 29, 2009 in News. 0 Comments Tags: .

No, really! A number of users have written in wondering why it’s so darn hard to push the buttons on Anagram’s dialogs on their BlackBerry Storm devices. We didn’t have a clue… everything works fine for us. But we recently discovered that Anagram is running in “Compatibility Mode” for some people, which is causing this problem.

Fortunately, tons of other BlackBerry software vendors are having the same problem and came to our rescue. The solution is simply to turn off Compatibility Mode for Anagram. Go to Options (the wrench icon) >> Advanced Options >> Applications and find Anagram in the list. Click the menu button on it and choose “Disable compatibility mode“.

And voilà! Anagram works as it should on the Storm.

Be sure to download the latest version here: http://www.getanagram.com/blackberry/

Status of IndexOutOfBounds issue in Anagram for BlackBerry

Posted on May 25, 2009 in Support. 0 Comments Tags: , .

A recent post described an issue some users have been reporting where they see an “IndexOutOfBounds” error when attempting to update an existing contact with Anagram.

Some investigating has revealed that this issue occurs on some BlackBerry models and not others. For now it looks like all models running OS 4.5 are affected, while others are not. If anyone sees this issue on another OS level, please post a comment.

We’re hoping RIM engineers will help us investigate why this is happening during the upcoming week. More will be posted soon!

UPDATE: RIM engineers have confirmed this to be  a bug in some BlackBerry OS 4.5 and 4.6 releases. They suggested a work-around that we were able to implement and it seems to work well! Download Anagram 0.9.7 here: http://www.getanagram.com/blackberry/

Anagram for BlackBerry 0.9.6 posted w/big bug fix

Posted on May 25, 2009 in Front Page and News. 2 Comments Tags: , .

It took much longer than expected but I think we have a very solid work-around for the missing linebreaks issue mentioned in the last post.

Basically we created an html parser to decode the html email, search for the captured text, and put the linebreaks back in! You would not believe the amount of fiddling and optimization that was required to get this to work.

Feedback is greatly appreciated! Download Anagram for BlackBerry 0.9.6 here.

Anagram for BlackBerry Press and Issues

Posted on May 18, 2009 in Front Page, News and Support. 0 Comments Tags: , .

Just got some great new press on Anagram for BlackBerry on BerryReview.com and Crackbery.com! Response has been great but users uncovered a couple of issues…

The first is a Java “IndexOutOfBounds” error that occurs when updating a contact that already exists in your BlackBerry address book. We’ve been able to reproduce this now in the lab and it’s not clear why it’s happening, but we can definitely find a work-around.

badcontactThe other error is more annoying in that it seems to be a bug built into the BlackBerry itself. Some users were reporting that contacts were coming out with the fields run together and upon investigation, it seems that the BlackBerry itself omits line breaks from the text copied to the clipboard from certain HTML email messages. Then the text cannot be scanned correctly by Anagram since it doesn’t know where one line ends and the next begins!

It’s not clear which BlackBerry models and OS versions are affected, or what the exact formatting of email messages is that triggers this issue. But one thing is clear: Anagram has no control over how the BlackBerry copies text to the clipboard.

Fortunately, it looks like there is a technical work-around that we’ll be testing out here over the next couple of days. I’m certain this issue can be worked out as well.

Lastly, it looks like BlackBerry Storm users are having problems with some of the standard dialog boxes that Anagram presents. Specifically, it’s difficult to press one or the other button on yes/no dialogs. We assumed they would work properly and did limited testing since they’re standard and built into the BlackBerry! We’ll have to research alternatives.

Overall, we’re happy to have some great feedback and exposure for Anagram!