Tag Archive for 'Google'

How to install the test Chrome extension for Salesforce.com

Starting a few days ago, Windows 8 users seem to be getting a notice that their Copy2Contact Extension for Google Chrome has crashed. We’re not sure what’s causing this and why it’s only Windows 8 users, but it may be related to the fact that NPAPI (a technology that the Copy2Contact extension relies upon) will soon no longer be supported by Google Chrome.

We’ve been able to reproduce the problem on our Windows 8 machines here but have not been able to sort out why it’s happening. Bummer.

Fortunately, we’ve been working on a replacement extension that will work with Chrome after NPAPI is gone and there’s no time like the present to try it out. It seems to be immune to the crash issue so we’re releasing it to users having the crash problem for testing.

Here’s how to install the replacement test extension:

  • First, download the new Copy2Contact Chrome extension. Right click the following link and save it to your desktop:
  • Now go to your desktop and double click the C2C_1.3.0 zip file that you saved to open it.
  • Drag the C2C 1.3.0 folder from the zip file to your desktop.
  • Now open Chrome and click “Menu > More tools > Extensions” to open the extensions list.
  • Click the trash can icon next to the Copy2Contact for Salesforce.com Extension and confirm removal

    Copy2Contact extension Chrome

  • Now click the “Developer mode” checkbox in the upper right to enable developer mode
  • Now click the “Load unpacked extension…” button at the top of the screen
  • In the “Browse For Folder” window, find the “C2C 1.3.0” folder on your desktop and click it and then click OK.
  • You should now see the Copy2Contact for Salesforce.com Extension 1.3.0 installed in your Extensions page in Chrome.

You’ll also need to install the Chrome Helper application:

  • Download the new Chrome Helper application by right clicking the following link and saving to your desktop:
  • Close all open Chrome windows before proceeding with the next step.
  • Go to your desktop and double click the c2c_chrome_helper_v1.0.0_installer file.
  • At this point you may get a message saying “Windows protected your PC”.

    Windows protected your PC
    If you get this message, click “More info” and then “Run anyway“.

  • Accept all the installation prompts to install the Chrome Helper app.
  • Now open Chrome again. You may get a message saying “Disable developer mode extensions”.

    Disable developer mode extensionsIf so, click “Cancel“. Developer mode extensions must be enabled for this extension to work.

You should now be able to capture to Salesforce.com with Copy2Contact! Try the following contact info:

Jim West
West End Realty
1278 W. 34th St. Suite 3
New York, NY 12123
(917) 545-5414 (ofc)
(917) 230-1244 (cell)

C2C for Salesforce.com and Google Chrome NPAPI Issue

As of Google Chrome version 42, users of Copy2Contact for Salesforce.com are seeing the “Oops! Chrome wasn’t up and running” message over and over when they use Copy2Contact.

Chrome Error

It looks like Google is removing the NPAPI plugin functionality from Chrome that Copy2Contact relies on to do its thing. Starting with Chrome version 42, NPAPI is disabled by default. For now, you can re-enable it but we’re looking for a workaround for a future release.


Re-enable NPAPI functionality by entering the following in the Chrome browser URL bar:


Then click “Enable” under the “Enable NPAPI” heading (the first entry).

Completely close all Chrome windows and then restart your computer to be sure changes take effect.

Copy2Contact for Google Apps Update

google_appsFor some time now we’ve been working behind the scenes on adding features to Copy2Contact for Google Apps. We recently sent a survey to users of the product and we got great feedback!

Thanks to your great ideas, Copy2Contact for Google Apps 2.0 is almost here!

We’ve got a beta release ready for just a few select testers (sorry, not publicly available right now), so please leave a comment here if you’d like to participate. Details on the new features are below.

Also, if you submitted comments or questions in response to our survey, we’ve addressed many of them below. Read on!

Duplicate Checking and Updating Is Here! (this feature is included in the beta)

Ever want to add contact details from someone’s signature using Copy2Contact, but already have their email address in your contacts? Copy2Contact would normally create a duplicate contact in that case, but not any more! Now you can update existing contacts with Duplicate Checking (in beta now).

Multiple Contact Groups (this feature is included in the beta)

Copy2Contact now includes the ability to add a new contact to more than one group at one time. No more going back to update contact groups after saving.

User Preferences (this feature is included in the beta)

  • Default address, email, and phone types – Now you can tell Copy2Contact to make untagged phone numbers go to “Work” instead of “Home”.
  • User interface settings – Configure how the enter key works, whether to view an event after saving, and clearing the paste box.
  • Capitalization settings – Choose how Copy2Contact capitalizes scanned data
  • Phone/email formatting – Choose how Copy2Contact formats phone numbers and email addresses

Other Requested Features: (not included in the beta release)

Auto-detection of contacts and appointments in emails – This feature is planned when Google Contextual Gadgets allow automatic scanning of the entire email body. Hopefully Google will release this feature soon!

Add a global shortcut key like the Copy2Contact desktop program – Unfortunately, due to limitations in the security model of modern web browsers, this is not possible. You’ll have to copy and paste contact info. We are considering an integration with the desktop app or even a browser extension that would add this functionality.

Grab email address from message if not in signature – The Copy2Contact desktop program does this with Outlook and it’s a great feature. We’re planning to add this to the future Google Contextual Gadget.

Lastly, please feel free to leave comments here if you think we missed something! And don’t forget to leave a comment if you’d like to be a beta tester.

Copy2Contact For Google Apps Announced

google_appsIt’s official… Copy2Contact has just been released on a provisional basis for the Google Apps Marketplace™! Copy2Contact is a completely cloud-based solution that works right inside your existing Google Apps™ browser session without the need to install any software.

Here’s the news on the Official Google Enterprise Blog, or go right to the Copy2Contact marketplace listing now to add it to your Google Apps domain.

Here’s the official homepage with more details: http://www.copy2contact.com/c2c-google/

And the Copy2Contact for Google Apps press release.

Please note that Copy2Contact only works with Gmail and Calendar accounts that are linked to a Google Apps domain. It does not work with standard Gmail accounts.

Best of all, it’s free for a limited time (through Q4 2010). Check it out!