Tag Archive for 'Knowledgebase'

Error: No selected text was found in the active window

This error can happen for a number of reasons:

  1. After highlighting some text, you accidentally clicked somewhere else before invoking Copy2Contact, causing a new window to be activated and the one with the text of interest to be deactivated. Copy2Contact works on the currently active (foreground) window.

    This is easy to do if you access Copy2Contact via its icon in the system tray and you miss clicking the icon and click somewhere else by accident. You’ll need to reactivate the window with the highlighted text before trying again. It’s best to access Copy2Contact using a shortcut key instead of this menu.

  2. The “Force Copy” option is turned off in Copy2Contact’s Preferences and you are not using Control-c-c as your shortcut key. Turn on “Force Copy” to make Copy2Contact tell the foreground window to copy any highlighted text to the clipboard where Copy2Contact can access it.
  3. Another application is blocking the copy-and-paste operation. Copy2Contact relies on Windows’ built-in copy-and-paste functionality, but some applications may block this indiscriminately for “security” reasons. Try grabbing text from another application like Notepad to make sure you’ve got the process correct.

Best Choice:
The safest bet is to use the global shortcut key Control-c-c to activate Copy2Contact. Set this in your Target Apps preferences for the application you’d like to capture to (e.g. Outlook). This shortcut key is the most reliable because in most applications, pressing Control-c copies whatever text is highlighted to the clipboard where Copy2Contact can access it. The second press of the ‘c’ key tells Copy2Contact that there is text waiting for it. Note that you must not lift the Control key between quick presses of the ‘c’ key.

Internet Explorer Issue on Vista and Win 7 Fixed

When Windows Vista came out with a radically different security model, all software vendors had to step up to the plate to make their applications compatible with Vista’s new idiosyncrasies. Windows 7 is now out and that model is here to stay.

We worked very hard to sort out all the nuances of the new OS, but one issue remained for people who use Copy2Contact to capture data from a web page viewed inside Internet Explorer. Inexplicably, the shortcut key configured to activate Copy2Contact simply didn’t work from within IE, though it works everywhere else. A real nuisance.

The problem was traced to a new “Protected Mode” in Internet Explorer 7 and later that, in simple terms, prevents IE from communicating with other applications. The shortcut key, when pressed inside IE, falls into the protected category and is blocked without any notification. Since this mode is on by default, most users are subject to it.

For a while now we’ve been advising people to simply turn off protected mode, but we recently found a work-around for the issue and built it into version 2.11.3 of Copy2Contact, which you can download here.

The work-around is seamless and IE users will have no further trouble when capturing data in Protected Mode.

Copy2Contact Add-in for Outlook

If you use Copy2Contact with Outlook, a separate component is installed called the Copy2Contact Add-in, which actually works inside Outlook to provide some additional features to the Copy2Contact program itself.

One feature is that the Copy2Contact Add-in allows Copy2Contact to “guess” the email address of a contact if you’ve captured text from an incoming email inside Outlook. If the text you highlighted does not include an email address, Copy2Contact can get the sender of the email message from Outlook via the Add-in and offer it to you as an option.

Another feature provided by the Add-in is a special menu on each Outlook item window with some extra options, such as “Copy As Text”. See Reverse Copy2Contact for more info.

Outlook, however, is notoriously idiosyncratic when it comes to Add-ins, and it can seemingly randomly decide to disable an add-in and even report that the add-in has caused Outlook to crash. If the add-in is disabled by Outlook, the features it provides will all of a sudden not be available.

If you find that features provided by the Copy2Contact Add-in have stopped working, you can re-enable the add-in inside Outlook. You can also disable the add-in if Outlook insists that it is causing a problem.

Outlook 2000-2003: Open Outlook and go to “Tools”, then “Options”, then the “Other” tab, then “Advanced Options”, then “COM Addins”. Check (or uncheck) the “Copy2Contact add-in” option and then click OK. Close Outlook, close and re-open Copy2Contact.

Outlook 2007: Go to “Tools”, then “Trust Center” and click on the “Add-ins” section. Click on the “Copy2Contact add-in” and then click on the Go button towards the bottom. The “COM Add-ins” page will open and you can check (or uncheck) the “Copy2Contact add-in” there.

Outlook 2010-2013: Go to “File”, then “Options” and click on the “Add-ins” header on the left. At the bottom next to the word “Manage,” choose “COM Add-ins” and click the “Go” button. The “COM Add-ins” page will open and you can check (or uncheck) the “Copy2Contact add-in” there.

If Outlook keeps disabling the add-in, another option is to download and re-install Copy2Contact, which should restore the add-in as well. Download here.

Open Outlook and go to “Tools”, then “Options”, then the “Other” tab, then “Advanced Options”, then “COM Addins”. Uncheck the “Anagram add-in” option and then click OK. Close Outlook, close and re-open Anagram.In Outlook 2007, go to “Tools”, then “Trust Center” and click on the “Add-ins” section. Click on the “Anagram add-in” and then click on the Go button towards the bottom. The “COM Add-ins” page will open and you can uncheck the “Anagram add-in” there.

Use Copy2Contact with more than one target app

Copy2Contact can easily be configured to work with more than one target application.

If you regularly use both Outlook and Salesforce.com on the same computer, for example, Copy2Contact can be set to capture items to each one.

Target AppsOpen Copy2Contact’s Target Apps settings by clicking the Copy2Contact icon in your system tray (next to your clock) and choosing Utils, then Target Apps.

On the Target Apps dialog you can check each application that you’d like to use with Copy2Contact, then configure a different Shortcut Key on the page of the dialog for each app.