Monthly Archive for April, 2011

Problems with Copy2Contact for Jigsaw

Posted on April 27, 2011 in Support. 8 Comments Tags: , .

UPDATE BELOW. Some reorganizations at Jigsaw a while back negatively affected the user experience for Copy2Contact users. We’ve been trying to get their support to sort that out over the last few months and then recently we started getting inquiries from users about a 12007 Unable to Resolve Hostname error that appears when trying to use Copy2Contact with Jigsaw. Apparently Jigsaw has completely turned off the connection they provide to Copy2Contact under contract.

I’ve been in touch with our contact at Jigsaw and she acknowledges that something is going on but so far has been unable to get any more information. One of her messages is quoted below.

On behalf of Anagram Technologies, I apologize that this feature is not currently available. We are doing everything we can to restore this but unfortunately our hands are tied as we rely on Jigsaw to provide the connection into their service.

Good Morning Nicholas,

I apologize for the difficulties we’ve been having. I’ve forwarded the issue to both Product and Engineering. I will let you know as soon as I have more information. I really appreciate how patient you have been through all of the issues

Please feel free to give out my email address to anyone with complaints and I would be happy to discuss with them.

Best Regards,
Heidi Rex
hrex@jigsaw.com

UPDATE 3/9/2012:

Jigsaw, now data.com, has a new Director of Technology Partnerships, who responded to our most recent inquiry. He said they have decided to discontinue the Copy2Contact integration and will be removing their internal web pages that refer to it. He apologized for the confusion this has caused.

We’re hoping that data.com will integrate Copy2Contact directly into their user interface using our API or Web Widget so that this functionality can be restored for everyone who was using it. Let them know!

Copy2Contact for Google Apps Update

Posted on April 11, 2011 in Front Page and News. 29 Comments Tags: , .

google_appsFor some time now we’ve been working behind the scenes on adding features to Copy2Contact for Google Apps. We recently sent a survey to users of the product and we got great feedback!

Thanks to your great ideas, Copy2Contact for Google Apps 2.0 is almost here!

We’ve got a beta release ready for just a few select testers (sorry, not publicly available right now), so please leave a comment here if you’d like to participate. Details on the new features are below.

Also, if you submitted comments or questions in response to our survey, we’ve addressed many of them below. Read on!

Duplicate Checking and Updating Is Here! (this feature is included in the beta)

Ever want to add contact details from someone’s signature using Copy2Contact, but already have their email address in your contacts? Copy2Contact would normally create a duplicate contact in that case, but not any more! Now you can update existing contacts with Duplicate Checking (in beta now).

Multiple Contact Groups (this feature is included in the beta)

Copy2Contact now includes the ability to add a new contact to more than one group at one time. No more going back to update contact groups after saving.

User Preferences (this feature is included in the beta)

  • Default address, email, and phone types – Now you can tell Copy2Contact to make untagged phone numbers go to “Work” instead of “Home”.
  • User interface settings – Configure how the enter key works, whether to view an event after saving, and clearing the paste box.
  • Capitalization settings – Choose how Copy2Contact capitalizes scanned data
  • Phone/email formatting – Choose how Copy2Contact formats phone numbers and email addresses

Other Requested Features: (not included in the beta release)

Auto-detection of contacts and appointments in emails – This feature is planned when Google Contextual Gadgets allow automatic scanning of the entire email body. Hopefully Google will release this feature soon!

Add a global shortcut key like the Copy2Contact desktop program – Unfortunately, due to limitations in the security model of modern web browsers, this is not possible. You’ll have to copy and paste contact info. We are considering an integration with the desktop app or even a browser extension that would add this functionality.

Grab email address from message if not in signature – The Copy2Contact desktop program does this with Outlook and it’s a great feature. We’re planning to add this to the future Google Contextual Gadget.

Lastly, please feel free to leave comments here if you think we missed something! And don’t forget to leave a comment if you’d like to be a beta tester.